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Terms and Conditions

  1. All contractual relationships between the seller and its customers are governed by these General Terms and Conditions of Sale and Delivery, to the exclusion of any general or special conditions of the purchaser. If the seller expressly and in writing accepts the application of the purchaser's general or special conditions, these terms and conditions will still apply additionally. These General Terms and Conditions of Sale are applicable to the sales of goods, the delivery of goods, as well as the provision of services.

  2. Specifications and price quotations are based on the current values of wages and materials. If these change, the seller reserves the right to adjust prices proportionately.

  3. The mode of delivery is provided only for information and does not bind the seller. Delay in delivery does not entitle the buyer to compensation or to dissolution of the contract.

  4. At the buyer's request, the transport of goods can be carried out, specifically, by using a transporter recognized by the seller, on the date provided for in the order, except in cases of force majeure (missing or damaged items, etc.). Goods are always transported at the risk and expense of the buyer, unless otherwise explicitly agreed. Returns are always at the risk and expense of the buyer.

  5. The transfer of risk of damage, destruction, or loss of goods transfers to the buyer at the time of delivery or shipment if the buyer requests the goods to be shipped. The transfer of ownership of the goods will only occur after the buyer has fully paid the agreed price. As long as the price is not fully paid, the buyer is not entitled to dispose of the goods, particularly not to pledge or sell them to a third party or make them available to a third party in any form and under any title. The buyer may not modify, alienate, transfer, and/or encumber the goods.

  6. Any mistake made by the seller concerning the goods delivered (such as an error in quantity or amount) must be communicated by the buyer to the seller within 48 hours after delivery.

  7. The seller guarantees the materials delivered in accordance with the warranty provisions of the respective manufacturer/supplier. Upon the expiration of this warranty period, all obligations for indemnity, liabilities, and obligations of the seller towards the buyer cease. If the intervention of a technician is necessary for a warranty case, the costs incurred will be charged to the buyer. If the buyer carries out any repairs or alterations during the warranty period without prior permission from the seller, or fails to meet his payment obligations, the warranty immediately becomes null and void. The buyer does not have the right to refuse payment on the grounds that the seller has not fully complied with its warranty obligations. Regarding works, repairs, or revisions carried out by the seller, warranty is only given on the quality of the execution of the assigned tasks, unless explicitly agreed otherwise. Unless explicitly agreed otherwise, the seller is only obligated to fulfill the warranty obligations described in this article within the Netherlands.

  8. The delivery time for ordered products is such that if the order is placed before 3:00 PM, it will be shipped the same day.

  9. Delivery Conditions:

    • EUROBOOR BV Machines uses KDZ Express for parcel shipments. For pallet shipments, EUROBOOR BV uses DHL.
    • KDZ Express and DHL have standard specifications for parcel delivery: Delivery day and time are Monday through Friday from 8:30 AM to 6:00 PM.
    • If not at home: A standard second delivery attempt the next day, and if no one is home at the second attempt, contact is made to arrange a new delivery time. A notification is left in the mailbox if no one is home at the first or second attempt and if delivery is made to neighbors.

    Unaccepted and undeliverable items are returned to sender.

    For pallet shipments: Our carrier delivers your shipment up to the first threshold. This may be the front door or the first gate. If you request the driver to move the shipment further than the above, neither EUROBOOR BV Machines nor its carrier are liable for any resulting damages or claims.

  10. Return Conditions

    • For EUROBOOR BV orders, a review period of 14 days from the date the order is received applies. Within this period, unless stated otherwise, it is allowed to inspect and assess the item.
    • Always check immediately upon receipt of the item whether it is undamaged and complete. If this is not the case, please contact us as soon as possible, but no later than 8 days after receipt of the package, to report this. Contact can be made via our contact form.

    Return shipping costs are the responsibility of the customer, unless exceptions are stated with the item or agreed upon with our customer service.

    The returned item must meet the following conditions:

    • The return package is sent within 14 days after the return notification.
    • The product is complete and unused. There are no signs of use on the product.
    • The item is in its original and undamaged packaging.
    • Use transparent tape to seal the package, and do not write on the packaging. Please do not use opaque tape, such as duct tape, as it can damage the box.

    If the return does not meet our above conditions, we may decide to charge a depreciation of up to 25%.

    It is also possible to return products in person to our store within 14 days after receiving the order. Please bring the purchase invoice. The product must meet our aforementioned return conditions. We are happy to assist with loading and unloading.

    Refund of Purchase Price

    Once we have processed the return, we will refund the amount paid back to the account from which the order was paid. Please allow a processing period of up to 14 days after the return of the package, plus an additional 5 working days to process the refund.

  11. The buyer must report any visible defect related to the delivered goods, as well as any visible defect in the delivered services, to the seller by registered letter within 48 hours after the delivery of the goods or the provision of services. Failure to do so means the buyer can no longer rely on this defect. Any hidden defect must be reported by the buyer to the seller no later than 8 days after their delivery. Failure to do so means the buyer can no longer rely on this defect. Moreover, a claim based on a hidden defect must be filed within one year following delivery, under penalty of forfeiture. If the buyer's claims are valid and admissible, the obligations of the seller are limited to replacing or repairing the non-conforming goods, or to repairing the defect if it concerns a service provision, at the seller's choice. The buyer will not be entitled to any other compensation.

  12. Under no circumstances is the seller obliged to compensate the buyer for any loss or damage that may have been caused by the use of the products.

  13. As long as the delivered goods have not been paid for, they remain the property of the seller.

  14. The seller reserves the right to cancel orders without compensation when force majeure compromises the normal execution thereof. Explicitly considered as cases of force majeure are: strikes, lockouts, transport shortages, fires, floods, damage to materials, riots, wars, epidemics, accidents, whether at the seller or at one of its suppliers, regardless of the cause. This list is not exhaustive.

  15. The seller reserves the right to consider the agreement as legally and without prior notice dissolved in the event of the buyer's bankruptcy, apparent insolvency, or any change in the buyer's legal status.

  16. The seller cannot be held responsible for the assembly of the purchase.

  17. Any protest against the invoice must be made in writing within eight days after the invoice date.

  18. Payment is made in advance by internet payment using Ideal, creditcard, or Bank payment via a Proforma invoice provided by the seller.

  19. In the event a sale is wholly or partially terminated due to an error or failure on the part of the buyer, the buyer shall owe compensation for the costs incurred and the lost profits amounting to a lump sum compensation of 30% of the amount of the terminated sale or part thereof, without prejudice to the costs the seller must incur to take possession of the goods and restore them to their original state.

  20. In the event of a dispute, only the decision of the court is binding.